Questions & Answers

How many debtors can we import.

Their are no restrictions on the number of debtors to import. 

Can we sent messages for different brands to different countries?

Bij segmentating the brands and countries to different profiles you can add different templates for different brands in various languages and with different locale settings to acomodate the customs in different countries.

 

Why are some invoicelines red.

The invoicelines in red show that there is an overdue creditissue for this invoice.

This is to help you spot the invoices with issues that need immediate attention when opening the customerscreen.

Does Maxcredible Customer Credit Management replace my book keeping software?

No. Maxcredible CCMS does not replace your bookkeeping software. It is an add on that is specialized in supporting your credit management process and policies. The Credit management application is filled with data from the financial system on a regular (daily) basis.

The list consists of outstandings, debtor information and additional information on debtor and/or invoice level to support the dunning strategies.

 

Do we need multiple follow up profiles when we have invoices with various payment periods?

No. The profile's starting point and follow up strategy  references to the due date of the invoices.Therefore there is no need to use multiple strategies for different payment terms.

 

 

Are manual letters added to the To Do List or do you have to print them immediately?

Manual letters are presented for printing immediatly and will not be added to the To Do List.

The manual letters will be added to the correspondence oversight where you can open the PDF any time.

How can I sent a manual Email.

On the customer screen go to the email icon on the rightside of the screen just above the oversight of the invoices.

Select the template you want to use, add or adjust emailadresses and select invoices.

The mail will be send emediately. 

Why am I unable to export dynamic reports?

This is due to an option in Microsoft Internet Explorer. To fix this enable the following options in the advanced tab of IE options. Go to: Tools-->Internet Options-->Advanced. Here make sure that the field with "Do not save encrypted pages to disk" is checked.

Is the application Multi Lingual?

The system supports multiple languages. The settings are saved per user so any user can set his own preffered interface language.

Can a Credit Issue be assigned to a group?

No Credit Issues have to be assigned to a specific user within a Group.

 

Is it possible to add a signature to a template.

Yes. You can upload an image with a signature and add it to a template.

What happens if a Debtor is put "On Hold"?

For debtors with status "On Hold" no messages will be generated.

You have to put the Debtor "Off Hold" manualy. A dynamic report can show all debtors with status "On Hold" to keep track.

Can the MaxCredible Customer Credit Management App be linked to ERP systems?

The MaxCredible Customer Credit Management Platform is easy to link to ERP systems. In many companies this is currently done using ERP systems such as Oracle and SAP for example. Considerations include rapid installation, ease of use, unlimited possibilities and functionalities and also price. It is the possibility for Credit or Operations managers to manage settings without having to involve the IT people that makes MaxCredible CCMS particularly popular in ERP environments. For further details see ERP white paper. The links can be operational within two to three weeks. The time taken depends on the priority within the customer's organisation, as well as the number of specific requirements. MaxCredible can also provide custom-build links if necessary. See the “MaxCredible Custom-build button” .

Technical details:

The infrastructure requirements at the customer are limited to the data traffic level, the use of Verisign Digital ID certificates, as well as the availability of Internet Explorer from version 7 onwards.
An XML file is used for the data upload to the MaxCredible platform which is sent over a secure SSL link with a Verisign certificate. Both the server from where the upload is sent and the end user computers should have Verisign certificates installed. The certificates are used for authentication and encryption. The customer's infrastructure must allow unlimited SSL traffic to the MaxCredible CCMS platform.

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Steek er boven uit met een VVCM opleiding. Nu 50% korting bij aankoop van een MaxCredible licentie.


Wat kan het VVCM Credit Management Opleidingspakket voor u betekenen?


Wilt u een stap vooruit in uw loopbaan? De VVCM biedt drie gerenommeerde en hoog gewaardeerde opleidingen op het gebied van credit management:

Certified Credit Practitioner® (mbo+)
Certified Credit Controller® (ho)
Certified Credit Manager® (hbo+)


De opleidingen leiden u door het vakgebied heen, zowel op operationeel, tactisch als op strategisch niveau. Alle drie zijn door het CPION (Centrum Post Initieel Onderwijs Nederland) erkend.

Voor nadere info ga naar opleidingen.vvcm.nl

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Steek er boven uit met een VVCM  opleiding. Nu 50% korting bij aankoop van een MaxCredible licentie.
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